Family Business

Our homepage states City Limits Storage Center is “family owned and operated,” but it goes deeper than just that statement. In 1997, construction started on the first building, with a construction crew consisting of 90% of people with the last name “Hardy.” Floyd, Wayne, Brian, Ron and LeAnn Hardy worked on pouring concrete, putting up posts, hanging sheet metal, rafters and doors. Even excavation was largely done by Leonard Hardy. As the years went on, and more buildings went up, the Hardy crews continued assembling to get it done.

Some of the Hardy’s responsible for the construction in 1997.

Some of the Hardy’s responsible for the construction in 1997.

Years later, when getting Hardy’s for construction became more difficult and City Limits Storage Center had to start considering hiring work, we kept it “in the family,” going with MaRaj Construction, owned  by Mark Rajdl. Mark has been hunting, boating, playing cards and generally being there with and for my family for around two decades. When it comes to non-genetic family, no one comes closer than Mark.

When the first building went up in 1997, I was five years old. I don’t remember a lot of finer details from that time, but I remember stopping at a local bakery with my mom to pick up doughnuts for the Hardys at the build site. When later buildings went up, my sister and I wanted to be more useful, so my dad gave us our first job: picking up bent nails that fell out of tool-belts for a nickel a nail. Of course, at some point one of us tried to get away with grabbing a fistful of brand new nails from the box and handing those in as “dropped” nails. We didn’t fool anyone, but it was worth a shot. 

Fast forward 22 years and the business is still run by the Hardy Family. When it snows, Ron and LeAnn are out there shoveling and plowing (though they are always looking for shoveling help now that my sister and I live out of state). In the summer, they are out there mowing. When someone needs to rent a unit, Ron or LeAnn will meet them there to sign the paperwork and show them around. Even my skill set has updated to let me continue contributing by working on the website. 

I won’t say City Limits Storage Center has always drawn us closer together as a family in the moment, but I do believe we are closer now than we would be without it. A lot of life lessons were learned in the process of building this family business.

21st Century Arriving in 2020

It’s been a few years since we implemented online payments with the wonderful “Pay A Bill” button at the top. Invoice and payment processing has gotten easier for us as a result, and we hope payments have been easier for you as well. But there’s still been some pain points with it. The mobile interface for paying a bill has been… lacking we will say to be nice. And management from our end has had some hiccups.

Though our system allows renters to reserve a unit online, we have never been able to turn it on because it doesn’t offer us managers an opportunity to mark a unit as rented from a mobile device. Most of our renters start their journey with a phone call with us to reserve their unit. This marks the unit reserved in our database of truth: LeAnn’s mind and spreadsheets. While this system has worked out well for us so far, technology is advancing, and people in my generation often prefer to minimize their interactions with human beings. I’m sure you’ve seen my people staring at our phones in the coffee shops.

The thing is, we want to provide the most convenient experience possible for everyone, regardless of their desire for social interaction. So starting in 2020, we will be upgrading systems that will allow us to do everything. People who like to call and talk to a person will still be able to do so, and LeAnn will now be able to mark a unit as pending rental whether she is at home by the computer or in the parking lot of the grocery store. This means we can turn on the ability to reserve a unit from an online interface as well, so my more socially awkward friends can still have access to a storage facility that offers free use of their trailers (yes, that is a shameless plug). So now, when LeAnn is on the phone with a new renter, she will be able to see the most up-to-date information about which units are available, and the same goes for people looking to reserve online. This also means Ron may be able to start taking calls soon. We will have to teach him how to operate a smart-phone, but the previous barrier to entry was understanding his wife’s mind, so this seems more manageable.

And before anyone gets concerned about a complicated system like this being implemented by the Hardy family, I should have you know I took a web development class in High School, so I know exactly what I am doing. In reality, we will be enlisting the services and products of industry leaders SiteLink and their new partnership with StorEDGE to take us out of the 20th century and into the 21st century, only 20 years late.

Happy Fourth of July!

We will be closed over the 2020 July 4th weekend from Friday, July 3rd through Sunday, July 5th. Please leave a voicemail, text or email to us at (office) 218-999-5900, (cell) 218-398-2776 or grcitylimitsstoragecenter.com and we will be in touch as soon as we can on Monday, July 6th! Have a fun and safe weekend!

Happy Birthday to Us!!

Happy Birthday to Us!!

We are grateful to have been serving the Grand Rapids/Cohasset area for 20 years!  Thank you for your business!